Terms of Service

1. The Service

HubWorks is a multi-tenant operations and data-intelligence platform that ingests and reconciles data across the systems you connect. We may update, modify, or discontinue features from time to time.

2. Accounts and eligibility

You must provide accurate information and keep your credentials secure. You are responsible for activity under your account. Accounts are typically provisioned and managed by your organization's administrator.

3. Acceptable use

You agree not to misuse the Service, access it without authorization, interfere with its operation or security, reverse engineer it except as permitted by law, upload unlawful or infringing content, or use it to violate the rights of others.

4. Customer data and connected systems

You retain ownership of the data you and your organization provide or connect ("Customer Data"). You grant Neota the rights necessary to host, process, and reconcile Customer Data to provide the Service. You are responsible for obtaining any rights and consents needed to connect third-party systems and to share that data with us.

5. Third-party services

The Service integrates with third-party systems at your direction. Your use of those systems is governed by their terms, and we are not responsible for them.

6. Intellectual property

The Service — including its software, design, and content (excluding Customer Data) — is owned by Neota and its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms.

7. Fees

Fees, if any, are set out in your order or subscription agreement. Unless stated otherwise, fees are non-refundable.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted or error-free, or that data reconciliation will be complete or accurate in every case.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEOTA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNTS YOU PAID FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM.

10. Indemnification

You agree to indemnify and hold Neota harmless from claims arising out of your Customer Data, your use of the Service, or your violation of these Terms or applicable law.

11. Termination

We may suspend or terminate access if you violate these Terms or to protect the Service. You may stop using the Service at any time. Provisions that by their nature should survive termination will survive.

12. Governing law

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. You and Neota submit to the exclusive jurisdiction of the courts located in Calgary, Alberta for any dispute not subject to arbitration.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted with a new "Last updated" date. Your continued use of the Service after changes take effect means you accept the updated Terms.

14. Contact

Questions about these Terms? Email hubworks@neota.net, or write to us at:

Neota Network Inc.
30 Rockcliff Heights NW
Calgary, Alberta T3G 0C7
Canada